Disability centers

[Bob Campbell]

 I'm still learning my phone.  But maybe someone else will know the layout 
of the 2125. BTW:  Did you mean Cingular  3125?
In either case, The reps at  the  disability center should be familiar  with 
your phone and be able to tell you  where the buttons  are.
----- Original Message ----- 
From: "Sandra Spencer" <sandraspencer at cox.net>
To: "The Accessible Phones Discussion List" <blindphones at mosenexplosion.com>
Sent: Thursday, February 28, 2008 4:47 PM
Subject: Re: Disability centers


Hi there, do you know the layout of the Cingular 2125? If so would you email
it to me? My email address is at the end of my signature.  Thanks.


 Sandra
sandra at paulmerrell.net
When a friend is in trouble, don't annoy him by asking if there is anything
you can do. Think up something appropriate and do it.

----- Original Message ----- 
From: "Bob Campbell" <robert-c at pacbell.net>
To: "The Accessible Phones Discussion List" <blindphones at mosenexplosion.com>
Sent: Thursday, February 28, 2008 1:20 PM
Subject: Re: Disability centers


>I had a good experience with a disibility call center in Little Rock.
> The  Representative( Mrs. Cassleberry) spent  over an hour with me helping
> me to activate mobile Speak on my AT&T Cingular Smart Phone.
> I would  not have had the patience   that she  showed me to go
> step-by-step
> through something like that.
> She also made several follow-up calls to be sure my phone was working
> well.
> I'd give that interaction a 9 out of 10.
> So you're right Virgie.  Not all call centers are bad.
> ----- Original Message ----- 
> From: "VIRGIE UNDERWOOD" <v.underwood at verizon.net>
> To: "The Accessible Phones Discussion List"
> <blindphones at mosenexplosion.com>
> Sent: Thursday, February 28, 2008 4:37 AM
> Subject: Re: Disability centers
>
>
> Here in West Virginia we have an AT&T store and those folks are super.
> They
> don't have all the answers but they do have a lot of them and they go the
> extra mile to help find the answers.
>
> Virgie and Lady Hoshi
> ----- Original Message ----- 
> From: "Cy Selfridge" <cselfridge at sbcglobal.net>
> To: "'The Accessible Phones Discussion List'"
> <blindphones at mosenexplosion.com>
> Sent: Wednesday, February 20, 2008 9:19 PM
> Subject: Disability centers
>
>
>> Well, about all I can say is that it absolutely blows my mind why
>> corporations such as AT&T, T Mobile, U.S. Cellular and others spend
>> significant bucks to establish centers to serve their handicapped clients
>> and do not bother to assure that their call centers (along with their
>> store
>> fronts) remain absolutely clueless. Talk about rampant incompetence and
>> it
>> starts at the top!
>> Should you contact AT&T either by phone or walk into one of their stores
>> you
>> have a minimal chance of anyone being aware of accessible phones.
>> Don't even bother with U.S. Cellular!
>> Cy, the ancient oKie....
>>
>> -----Original Message-----
>> From: blindphones-bounces at mosenexplosion.com
>> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Frank
>> Ventura
>> Sent: Tuesday, February 19, 2008 11:51 PM
>> To: The Accessible Phones Discussion List
>> Subject: RE: Response from T Mobile
>>
>> David et al, there is an interesting epilogue to this story. After I
>> received that response from T Mobile tech support I sent the same message
>> that I sent to tech support to the contact info on the FCC's web page.
>> Less
>> then an hour later I received a voice phone call from Harold Saulters who
>> is
>> a high-up in T Mobile's legislative and legal department. His office is
>> actually in Washington D.C. He immediately apologized several times for
>> me
>> being given the incorrect information.
>> He did acknowledge his company's obligations under the FCC code and to my
>> surprise went into great detail the advantages of using a screen reader
>> such
>> as Talks or Mobilespeak. I was very impressed with his knowledge of the
>> products. He also told me that I could use any GSM phone I liked with a
>> screen reader on it and T-mobile would support it.
>> He also described a screenless phone that that T-Mobile offered which I
>> might be interested in as well. Again I was impressed on his knowledge ff
>> the subject area. We wrapped it up with him apologizing again that tech
>> support gave me the incorrect information and if I had any further
>> problems
>> I could refer directly to him. So kudos to T-Mobile for fulfilling their
>> legal obligations but raspberries to them for not properly training their
>> dolts that work in the trenches. Oh, BTW David, do you think I got "my
>> clue
>> by now?
>> Frank
>>
>> -----Original Message-----
>> From: blindphones-bounces at mosenexplosion.com
>> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of david dobler
>> Sent: Tuesday, February 19, 2008 1:33 PM
>> To: The Accessible Phones Discussion List
>> Subject: Re: Response from T Mobile
>>
>> Good question Lol
>> I understan it's very frustrating to not have every thing the way it
>> should
>> be.
>> T mobile needs to have a department for disabilities if for no better
>> reason
>> than the compitision.
>> Smile Smile!
>> David
>> ----- Original Message -----
>> From: "Brent Harbolt" <bharbolt at sbcglobal.net>
>> To: "The Accessible Phones Discussion List"
>> <blindphones at mosenexplosion.com>
>> Sent: Tuesday, February 19, 2008 10:27 AM
>> Subject: Re: Response from T Mobile
>>
>>
>>> How many more cliches can you put in one message? LOL
>>>
>>> Brent Harbolt
>>>
>>> ----- Original Message -----
>>> From: "david dobler" <daviddobler at dslextreme.com>
>>> To: "The Accessible Phones Discussion List"
>>> <blindphones at mosenexplosion.com>
>>> Sent: Tuesday, February 19, 2008 12:24 PM
>>> Subject: Re: Response from T Mobile
>>>
>>>
>>>> since when is the world set up for blind people Get a clue.
>>>> I know it would be nice but it's just not that way.
>>>> Wake up and smell the coffie.
>>>> You need to always go the extera mile. So get used to it.
>>>> ----- Original Message -----
>>>> From: "Frank Ventura" <Frank.Ventura at littlebreezes.com>
>>>> To: "The Accessible Phones Discussion List"
>>>> <blindphones at mosenexplosion.com>
>>>> Cc: <alicedh at verizon.net>; "Nina G. Kagan" <nina at littlebreezes.com>
>>>> Sent: Tuesday, February 19, 2008 7:07 AM
>>>> Subject: Response from T Mobile
>>>>
>>>>
>>>>> Dear listers, I contacted T Mobile concerning the question of if
>> they
>>>>> have adapted handsets or a disabilities department or other means of
>>>>> compliance with section 255 of the FCC code. Here is their response:
>>>>>
>>>>>
>>>>> Dear Frank Ventura:
>>>>>
>>>>> Thank you for taking the time to contact T-Mobile. My name is
>> Sandra,
>>>>> and I am happy to help you today.
>>>>>
>>>>> I understand that you are requesting a contact within our
>> Disabilities
>>>>> department.
>>>>>
>>>>> Frank I am very sorry to hear that you have lost your sight.
>>>>>
>>>>> I know that you may find this information disappointing but T-Mobile
>>>>> does not have a Disabilities department.
>>>>> We do not carry handsets or data devices specific to the visually
>>>>> impaired, although many of our handsets are programmed for Voice
>>>>> commands.
>>>>>
>>>>> Frank if you require further assistance or if I can provide more
>>>>> information on our plans and services, please reply to this e-mail
>> or
>>>>> you can call Customer Care at 1-800-937-8997 (or dial 611 from your
>>>>> handset and press SEND). Customer Care representatives are available
>> to
>>>>> assist you 24 hours a day, seven days a week
>>>>>
>>>>> Thank you, Frank for choosing T-Mobile since  June 2007. We value
>> your
>>>>> business.
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> Sandra G. 7284053
>>>>> Customer Care Specialist
>>>>> T-Mobile, USA
>>>>>
>>>>>
>>>>>
>>>>>
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>>>>> 10:55 AM
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>>>>
>>>>
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>
>
> You received this message because you subscribed to the Accessible Phones
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