Disability centers

[Bob Campbell]

I had a good experience with a disibility call center in Little Rock.
The  Representative( Mrs. Cassleberry) spent  over an hour with me helping 
me to activate mobile Speak on my AT&T Cingular Smart Phone.
I would  not have had the patience   that she  showed me to go step-by-step 
through something like that.
She also made several follow-up calls to be sure my phone was working well.
I'd give that interaction a 9 out of 10.
So you're right Virgie.  Not all call centers are bad.
----- Original Message ----- 
From: "VIRGIE UNDERWOOD" <v.underwood at verizon.net>
To: "The Accessible Phones Discussion List" <blindphones at mosenexplosion.com>
Sent: Thursday, February 28, 2008 4:37 AM
Subject: Re: Disability centers


Here in West Virginia we have an AT&T store and those folks are super.  They
don't have all the answers but they do have a lot of them and they go the
extra mile to help find the answers.

Virgie and Lady Hoshi
----- Original Message ----- 
From: "Cy Selfridge" <cselfridge at sbcglobal.net>
To: "'The Accessible Phones Discussion List'"
<blindphones at mosenexplosion.com>
Sent: Wednesday, February 20, 2008 9:19 PM
Subject: Disability centers


> Well, about all I can say is that it absolutely blows my mind why
> corporations such as AT&T, T Mobile, U.S. Cellular and others spend
> significant bucks to establish centers to serve their handicapped clients
> and do not bother to assure that their call centers (along with their
> store
> fronts) remain absolutely clueless. Talk about rampant incompetence and it
> starts at the top!
> Should you contact AT&T either by phone or walk into one of their stores
> you
> have a minimal chance of anyone being aware of accessible phones.
> Don't even bother with U.S. Cellular!
> Cy, the ancient oKie....
>
> -----Original Message-----
> From: blindphones-bounces at mosenexplosion.com
> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Frank Ventura
> Sent: Tuesday, February 19, 2008 11:51 PM
> To: The Accessible Phones Discussion List
> Subject: RE: Response from T Mobile
>
> David et al, there is an interesting epilogue to this story. After I
> received that response from T Mobile tech support I sent the same message
> that I sent to tech support to the contact info on the FCC's web page.
> Less
> then an hour later I received a voice phone call from Harold Saulters who
> is
> a high-up in T Mobile's legislative and legal department. His office is
> actually in Washington D.C. He immediately apologized several times for me
> being given the incorrect information.
> He did acknowledge his company's obligations under the FCC code and to my
> surprise went into great detail the advantages of using a screen reader
> such
> as Talks or Mobilespeak. I was very impressed with his knowledge of the
> products. He also told me that I could use any GSM phone I liked with a
> screen reader on it and T-mobile would support it.
> He also described a screenless phone that that T-Mobile offered which I
> might be interested in as well. Again I was impressed on his knowledge ff
> the subject area. We wrapped it up with him apologizing again that tech
> support gave me the incorrect information and if I had any further
> problems
> I could refer directly to him. So kudos to T-Mobile for fulfilling their
> legal obligations but raspberries to them for not properly training their
> dolts that work in the trenches. Oh, BTW David, do you think I got "my
> clue
> by now?
> Frank
>
> -----Original Message-----
> From: blindphones-bounces at mosenexplosion.com
> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of david dobler
> Sent: Tuesday, February 19, 2008 1:33 PM
> To: The Accessible Phones Discussion List
> Subject: Re: Response from T Mobile
>
> Good question Lol
> I understan it's very frustrating to not have every thing the way it
> should
> be.
> T mobile needs to have a department for disabilities if for no better
> reason
> than the compitision.
> Smile Smile!
> David
> ----- Original Message -----
> From: "Brent Harbolt" <bharbolt at sbcglobal.net>
> To: "The Accessible Phones Discussion List"
> <blindphones at mosenexplosion.com>
> Sent: Tuesday, February 19, 2008 10:27 AM
> Subject: Re: Response from T Mobile
>
>
>> How many more cliches can you put in one message? LOL
>>
>> Brent Harbolt
>>
>> ----- Original Message -----
>> From: "david dobler" <daviddobler at dslextreme.com>
>> To: "The Accessible Phones Discussion List"
>> <blindphones at mosenexplosion.com>
>> Sent: Tuesday, February 19, 2008 12:24 PM
>> Subject: Re: Response from T Mobile
>>
>>
>>> since when is the world set up for blind people Get a clue.
>>> I know it would be nice but it's just not that way.
>>> Wake up and smell the coffie.
>>> You need to always go the extera mile. So get used to it.
>>> ----- Original Message -----
>>> From: "Frank Ventura" <Frank.Ventura at littlebreezes.com>
>>> To: "The Accessible Phones Discussion List"
>>> <blindphones at mosenexplosion.com>
>>> Cc: <alicedh at verizon.net>; "Nina G. Kagan" <nina at littlebreezes.com>
>>> Sent: Tuesday, February 19, 2008 7:07 AM
>>> Subject: Response from T Mobile
>>>
>>>
>>>> Dear listers, I contacted T Mobile concerning the question of if
> they
>>>> have adapted handsets or a disabilities department or other means of
>>>> compliance with section 255 of the FCC code. Here is their response:
>>>>
>>>>
>>>> Dear Frank Ventura:
>>>>
>>>> Thank you for taking the time to contact T-Mobile. My name is
> Sandra,
>>>> and I am happy to help you today.
>>>>
>>>> I understand that you are requesting a contact within our
> Disabilities
>>>> department.
>>>>
>>>> Frank I am very sorry to hear that you have lost your sight.
>>>>
>>>> I know that you may find this information disappointing but T-Mobile
>>>> does not have a Disabilities department.
>>>> We do not carry handsets or data devices specific to the visually
>>>> impaired, although many of our handsets are programmed for Voice
>>>> commands.
>>>>
>>>> Frank if you require further assistance or if I can provide more
>>>> information on our plans and services, please reply to this e-mail
> or
>>>> you can call Customer Care at 1-800-937-8997 (or dial 611 from your
>>>> handset and press SEND). Customer Care representatives are available
> to
>>>> assist you 24 hours a day, seven days a week
>>>>
>>>> Thank you, Frank for choosing T-Mobile since  June 2007. We value
> your
>>>> business.
>>>>
>>>> Sincerely,
>>>>
>>>> Sandra G. 7284053
>>>> Customer Care Specialist
>>>> T-Mobile, USA
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>>
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