My N82 is Dead! May it Rest in Peace.

[Scott Erichsen]

Jonathan, I know the feeling!

The KNFBReader is fantastic!

Are they going to repair the phone? Or just send you a new one?

Hopefully it's all still under warranty.

-----Original Message-----
From: blindphones-bounces at mosenexplosion.com
[mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Jonathan Mosen
Sent: Tuesday, 26 February 2008 7:07 PM
To: 'The Accessible Phones Discussion List'
Subject: My N82 is Dead! May it Rest in Peace.

My youngest daughter turns five tomorrow, so I was at her farewell from
Kindergarten today and wanted to grab some pictures of the occasion with my
N82.

 

Handing it over to her Mum, she told me she couldn't take any pictures
because the screen was blank apart from some funny yellow lines on the
screen. After rebooting the phone, checking the settings, restoring to
factory defaults, and then in the ultimate drastic act reformatting the
phone, it's clear I have a hardware [problem with the display.

 

Obviously while the phone is perfectly useable by me in this state, if it
ever died unexpectedly, I could get no sighted assistance with anything, and
I can't get assistance from people to take video or pictures, which I do
regularly when I travel, so I can send video and pictures home to the kids
when I am overseas.

 

What's interesting is that I contacted my dealer today, and he said that his
personal N82 did exactly the same thing, and Nokia had to repair it. So
maybe there's not a fault with all N82 units, but it sounds like there was a
fault with this particular batch of them anyway that leaves the screen
vulnerable.

 

I've realised how dependent I became in the space of a week and a half on
the KNFB Reader Mobile. I've used it for everything from reading the
instructions on a turkey roast to identifying different bottles of wine to
reading medicine labels to reading restaurant menus and countless other
things. I miss it like hell.

 

I've commandeered my oldest daughter's cheapy Nokia that doesn't talk, and
it has reminded me all over again what a phenomenon it was the first time I
switched on a truly fully accessible cell phone back in 2003. How far we
have come. And just like when the electricity gets cut off, we don't know
how dependent we are on these things until they're gone.

 

Jonathan

 

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