Disability centers

[Bob Campbell]

You wonder why they have   Disability centers?
Can you say Federal money and Tax breaks?
I knew you could.  smile.
 ----- Original Message ----- 
From: "Cy Selfridge" <cselfridge at sbcglobal.net>
To: "'The Accessible Phones Discussion List'" 
<blindphones at mosenexplosion.com>
Sent: Wednesday, February 20, 2008 6:19 PM
Subject: Disability centers


Well, about all I can say is that it absolutely blows my mind why
corporations such as AT&T, T Mobile, U.S. Cellular and others spend
significant bucks to establish centers to serve their handicapped clients
and do not bother to assure that their call centers (along with their store
fronts) remain absolutely clueless. Talk about rampant incompetence and it
starts at the top!
Should you contact AT&T either by phone or walk into one of their stores you
have a minimal chance of anyone being aware of accessible phones.
Don't even bother with U.S. Cellular!
Cy, the ancient oKie....

-----Original Message-----
From: blindphones-bounces at mosenexplosion.com
[mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Frank Ventura
Sent: Tuesday, February 19, 2008 11:51 PM
To: The Accessible Phones Discussion List
Subject: RE: Response from T Mobile

David et al, there is an interesting epilogue to this story. After I
received that response from T Mobile tech support I sent the same message
that I sent to tech support to the contact info on the FCC's web page. Less
then an hour later I received a voice phone call from Harold Saulters who is
a high-up in T Mobile's legislative and legal department. His office is
actually in Washington D.C. He immediately apologized several times for me
being given the incorrect information.
He did acknowledge his company's obligations under the FCC code and to my
surprise went into great detail the advantages of using a screen reader such
as Talks or Mobilespeak. I was very impressed with his knowledge of the
products. He also told me that I could use any GSM phone I liked with a
screen reader on it and T-mobile would support it.
He also described a screenless phone that that T-Mobile offered which I
might be interested in as well. Again I was impressed on his knowledge ff
the subject area. We wrapped it up with him apologizing again that tech
support gave me the incorrect information and if I had any further problems
I could refer directly to him. So kudos to T-Mobile for fulfilling their
legal obligations but raspberries to them for not properly training their
dolts that work in the trenches. Oh, BTW David, do you think I got "my clue
by now?
Frank

-----Original Message-----
From: blindphones-bounces at mosenexplosion.com
[mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of david dobler
Sent: Tuesday, February 19, 2008 1:33 PM
To: The Accessible Phones Discussion List
Subject: Re: Response from T Mobile

Good question Lol
I understan it's very frustrating to not have every thing the way it should
be.
T mobile needs to have a department for disabilities if for no better reason
than the compitision.
Smile Smile!
David
----- Original Message -----
From: "Brent Harbolt" <bharbolt at sbcglobal.net>
To: "The Accessible Phones Discussion List"
<blindphones at mosenexplosion.com>
Sent: Tuesday, February 19, 2008 10:27 AM
Subject: Re: Response from T Mobile


> How many more cliches can you put in one message? LOL
>
> Brent Harbolt
>
> ----- Original Message -----
> From: "david dobler" <daviddobler at dslextreme.com>
> To: "The Accessible Phones Discussion List"
> <blindphones at mosenexplosion.com>
> Sent: Tuesday, February 19, 2008 12:24 PM
> Subject: Re: Response from T Mobile
>
>
>> since when is the world set up for blind people Get a clue.
>> I know it would be nice but it's just not that way.
>> Wake up and smell the coffie.
>> You need to always go the extera mile. So get used to it.
>> ----- Original Message -----
>> From: "Frank Ventura" <Frank.Ventura at littlebreezes.com>
>> To: "The Accessible Phones Discussion List"
>> <blindphones at mosenexplosion.com>
>> Cc: <alicedh at verizon.net>; "Nina G. Kagan" <nina at littlebreezes.com>
>> Sent: Tuesday, February 19, 2008 7:07 AM
>> Subject: Response from T Mobile
>>
>>
>>> Dear listers, I contacted T Mobile concerning the question of if
they
>>> have adapted handsets or a disabilities department or other means of
>>> compliance with section 255 of the FCC code. Here is their response:
>>>
>>>
>>> Dear Frank Ventura:
>>>
>>> Thank you for taking the time to contact T-Mobile. My name is
Sandra,
>>> and I am happy to help you today.
>>>
>>> I understand that you are requesting a contact within our
Disabilities
>>> department.
>>>
>>> Frank I am very sorry to hear that you have lost your sight.
>>>
>>> I know that you may find this information disappointing but T-Mobile
>>> does not have a Disabilities department.
>>> We do not carry handsets or data devices specific to the visually
>>> impaired, although many of our handsets are programmed for Voice
>>> commands.
>>>
>>> Frank if you require further assistance or if I can provide more
>>> information on our plans and services, please reply to this e-mail
or
>>> you can call Customer Care at 1-800-937-8997 (or dial 611 from your
>>> handset and press SEND). Customer Care representatives are available
to
>>> assist you 24 hours a day, seven days a week
>>>
>>> Thank you, Frank for choosing T-Mobile since  June 2007. We value
your
>>> business.
>>>
>>> Sincerely,
>>>
>>> Sandra G. 7284053
>>> Customer Care Specialist
>>> T-Mobile, USA
>>>
>>>
>>>
>>>
>>> You received this message because you subscribed to the Accessible
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>>>
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>>>
>>>
>>>
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>>> Version: 7.5.516 / Virus Database: 269.20.8/1287 - Release Date:
>>> 2/19/2008
>>> 10:55 AM
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>>
>>
>> You received this message because you subscribed to the Accessible
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>
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