Response from T Mobile

[Stephen Giggar]

Well! You want to check out the web site for the screenless phone first! Otherwise you will probably 
be disappointed. You can not install 3rd Party Software on it. You can not read EMail. You can not 
access the internet. You are very limited as far as what you can enter for a contact. The speech is 
very bad on it. But like anything else; If you use it on a normal bases; You will get use to the 
speech.
www.screenlessphone.com

Signed: Stephen Giggar
sgiggar at sbcglobal.net
Skype: dr-phone.

----- Original Message ----- 
From: "Frank Ventura" <Frank.Ventura at littlebreezes.com>
To: "The Accessible Phones Discussion List" <blindphones at mosenexplosion.com>
Sent: Tuesday, February 19, 2008 11:50 PM
Subject: RE: Response from T Mobile


> David et al, there is an interesting epilogue to this story. After I
> received that response from T Mobile tech support I sent the same
> message that I sent to tech support to the contact info on the FCC's web
> page. Less then an hour later I received a voice phone call from Harold
> Saulters who is a high-up in T Mobile's legislative and legal
> department. His office is actually in Washington D.C. He immediately
> apologized several times for me being given the incorrect information.
> He did acknowledge his company's obligations under the FCC code and to
> my surprise went into great detail the advantages of using a screen
> reader such as Talks or Mobilespeak. I was very impressed with his
> knowledge of the products. He also told me that I could use any GSM
> phone I liked with a screen reader on it and T-mobile would support it.
> He also described a screenless phone that that T-Mobile offered which I
> might be interested in as well. Again I was impressed on his knowledge
> ff the subject area. We wrapped it up with him apologizing again that
> tech support gave me the incorrect information and if I had any further
> problems I could refer directly to him. So kudos to T-Mobile for
> fulfilling their legal obligations but raspberries to them for not
> properly training their dolts that work in the trenches. Oh, BTW David,
> do you think I got "my clue by now?
> Frank
>
> -----Original Message-----
> From: blindphones-bounces at mosenexplosion.com
> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of david
> dobler
> Sent: Tuesday, February 19, 2008 1:33 PM
> To: The Accessible Phones Discussion List
> Subject: Re: Response from T Mobile
>
> Good question Lol
> I understan it's very frustrating to not have every thing the way it
> should
> be.
> T mobile needs to have a department for disabilities if for no better
> reason
> than the compitision.
> Smile Smile!
> David
> ----- Original Message ----- 
> From: "Brent Harbolt" <bharbolt at sbcglobal.net>
> To: "The Accessible Phones Discussion List"
> <blindphones at mosenexplosion.com>
> Sent: Tuesday, February 19, 2008 10:27 AM
> Subject: Re: Response from T Mobile
>
>
>> How many more cliches can you put in one message? LOL
>>
>> Brent Harbolt
>>
>> ----- Original Message ----- 
>> From: "david dobler" <daviddobler at dslextreme.com>
>> To: "The Accessible Phones Discussion List"
>> <blindphones at mosenexplosion.com>
>> Sent: Tuesday, February 19, 2008 12:24 PM
>> Subject: Re: Response from T Mobile
>>
>>
>>> since when is the world set up for blind people
>>> Get a clue.
>>> I know it would be nice but it's just not that way.
>>> Wake up and smell the coffie.
>>> You need to always go the extera mile. So get used to it.
>>> ----- Original Message ----- 
>>> From: "Frank Ventura" <Frank.Ventura at littlebreezes.com>
>>> To: "The Accessible Phones Discussion List"
>>> <blindphones at mosenexplosion.com>
>>> Cc: <alicedh at verizon.net>; "Nina G. Kagan" <nina at littlebreezes.com>
>>> Sent: Tuesday, February 19, 2008 7:07 AM
>>> Subject: Response from T Mobile
>>>
>>>
>>>> Dear listers, I contacted T Mobile concerning the question of if
> they
>>>> have adapted handsets or a disabilities department or other means of
>>>> compliance with section 255 of the FCC code. Here is their response:
>>>>
>>>>
>>>> Dear Frank Ventura:
>>>>
>>>> Thank you for taking the time to contact T-Mobile. My name is
> Sandra,
>>>> and I am happy to help you today.
>>>>
>>>> I understand that you are requesting a contact within our
> Disabilities
>>>> department.
>>>>
>>>> Frank I am very sorry to hear that you have lost your sight.
>>>>
>>>> I know that you may find this information disappointing but T-Mobile
>>>> does not have a Disabilities department.
>>>> We do not carry handsets or data devices specific to the visually
>>>> impaired, although many of our handsets are programmed for Voice
>>>> commands.
>>>>
>>>> Frank if you require further assistance or if I can provide more
>>>> information on our plans and services, please reply to this e-mail
> or
>>>> you can call Customer Care at 1-800-937-8997 (or dial 611 from your
>>>> handset and press SEND). Customer Care representatives are available
> to
>>>> assist you 24 hours a day, seven days a week
>>>>
>>>> Thank you, Frank for choosing T-Mobile since  June 2007. We value
> your
>>>> business.
>>>>
>>>> Sincerely,
>>>>
>>>> Sandra G. 7284053
>>>> Customer Care Specialist
>>>> T-Mobile, USA
>>>>
>>>>
>>>>
>>>>
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>>>>
>>>>
>>>>
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>>>> 10:55 AM
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>>>>
>>>
>>>
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