phone repair in 4parts was: Nokia Support

[LaBrentha Coles]

Part1.
I purchased my n95-3 in January, and installed Talks first thing.  After 
that, I called Vision cue for the thirty day demo.
I placed a dymo tape strip just below the joystick, with a dot at the Talks 
and backspace end.
I then setup a profile, shortcut keys on the standby screen, and made a few 
adjustments in the pronunciation dictionary.
I also setup email, paired a few bluetooth devices, saved at least 20 
streaming radio stations to the gallery, and installed Wayfinder access 
along with a few smaller programs.  I had a case for it within a week of 
purchase.

Part2.
Nearly 27 days into my thirty day demo, I decided to go ahead and purchase 
Talks because it was a Friday.  It was a short time after entering my 
purchased registration code that I learned of a serious problem with my 
screen.  (mid February)
I know for a fact that the phone was not dropped, bumped, or even scrached. 
But somehow or other, the screen was damaged from the underside.  No 
scratches could be felt by anyone, but it looked as though it had been hit 
with a rock or something.  like some sort of blotchy thing with spokes 
coming from it.
After backing up the phone through PC suite, I sent it to Dynamism, where I 
purchased it.  They in turn sent it to a Nokia service center.
After about a week, Dynamism sent me a repair estimate from the Nokia repair 
center.
Naturally I was concerned because I thought the phone was still under 
warranty, but I was told that Nokia doesn't consider anything having to do 
with the screen warrantable?  I decided to pay the cost this once, only 
because although Talks and the phone work flawlessly I never know when I 
might need someone to see something on the screen for me.  Besides, If I'd 
wanted a screenless phone I'd have bought the Oasis 22C.

Part3.
After agreeing to pay for the repair, and waiting nearly ten days, I called 
Dynamism to get repair status.  I was told that the repair center was 
waiting for a part, thus the holdup.
Nearly ten days after that, the email came from
Dynamism asking where to send the phone, I received it two days later, 
(april 3)  in a feddex box.
There was absolutely no paperwork in the box, just the phone wrapped in 
bubblewrap.

Part4.
The first thing I did after unwrapping the phone was examine it and turn it 
on to see If I needed to reinstall Talks.  Surprise, I didn't.  In fact, I 
didn't need to reinstall anything but the symcard and memcard.  All other 
previously installed programs and settings were in tact. I only had to redo 
my profile and standby shortcuts.
I had a few anxious hours because they didn't send the defective part with 
the phone, and since the phone performed and felt the same as it did when I 
sent it away,I had no way of knowing whether or not the screen had really 
been repaired.
It has been seen by three fully sighted people, and they all say they're 
able to see what I'm able to hear with a headset. (grin)
In other words, it looks just fine.
I'm not sure what the moral of this story should be, but I'm having someone 
look at my screen at least once a week.


----- Original Message ----- 
From: "Brent Harbolt" <harbolt at gmail.com>
To: "The Accessible Phones Discussion List" <blindphones at mosenexplosion.com>
Sent: Wednesday, April 16, 2008 12:27 PM
Subject: Re: Nokia Support


> They will be able to see that it hasn't been dropped if there are no 
> scratches or scuffs on it. Other than that, they cannot prove that it has 
> been dropped. If it is under warranty, I would believe they are obligated 
> to have to fix it if they can reproduce the problem when it gets back to 
> them.
>
> Brent Harbolt
>
>  ----- Original Message ----- 
>  From: Cory B
>  To: The Accessible Phones Discussion List
>  Sent: Wednesday, April 16, 2008 12:19 PM
>  Subject: Re: Nokia Support
>
>
>  Any tips on getting Nokia to repair it for free instead of them claiming 
> it
>  has been dropped.
>
>  thanks,
>
>  Cory
>
>  ----- Original Message ----- 
>  From: "Jonathan Mosen" <jmosen at mosen.org>
>  To: "'The Accessible Phones Discussion List'"
>  <blindphones at mosenexplosion.com>
>  Sent: Wednesday, April 16, 2008 1:02 PM
>  Subject: RE: Nokia Support
>
>
>  > Yeah sounds like it may be a transceiver issue.
>  >
>  > Jonathan
>  >
>  > -----Original Message-----
>  > From: blindphones-bounces at mosenexplosion.com
>  > [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Cory B
>  > Sent: Thursday, 17 April 2008 5:59 a.m.
>  > To: The Accessible Phones Discussion List
>  > Subject: Re: Nokia Support
>  >
>  > Hi there,
>  >
>  > I have tried it in numerous locations; work, home, and in the car.  I 
> have
>  > any where from 4 bars to a full 7 bars when it happens.  The phone 
> worked
>  > fine for about two months and then just started acting up one day. 
> When I
>  > am on the phone, the person I am talking to cuts in and out.  Not a
>  > complete
>  >
>  > silence but more like a static cutting in and out.  The person also
>  > reports
>  > the same on their end.  Some times it will just continue doing this 
> every
>  > 30
>  >
>  > seconds or so through out the entire call and some times it will drop 
> the
>  > call and I get a few beeps.
>  >
>  > thanks,
>  >
>  > Cory
>  >
>  > ----- Original Message ----- 
>  > From: "Jonathan Mosen" <jmosen at mosen.org>
>  > To: "'The Accessible Phones Discussion List'"
>  > <blindphones at mosenexplosion.com>
>  > Sent: Wednesday, April 16, 2008 12:52 PM
>  > Subject: RE: Nokia Support
>  >
>  >
>  >> Hi Cory, if you put a new SIM card in the phone, but use it from the 
> same
>  >> location, then the SIM card isn't going to make any difference. Do you
>  >> get
>  >> this irrespective of your location? And how many bars do you have on 
> the
>  >> signal strength?
>  >>
>  >> Jonathan
>  >>
>  >> -----Original Message-----
>  >> From: blindphones-bounces at mosenexplosion.com
>  >> [mailto:blindphones-bounces at mosenexplosion.com] On Behalf Of Cory B
>  >> Sent: Thursday, 17 April 2008 5:39 a.m.
>  >> To: The Accessible Phones Discussion List
>  >> Subject: Nokia Support
>  >>
>  >> Hi all,
>  >>
>  >> Has anyone ever had to send their Nokia phone in for repair?  My N73
>  >> seems
>  >> to be dropping calls a lot and fading in and out as I talk.  Both the
>  >> person
>  >> I am talking to and myself seemd to cut in and out.  Nokia believes it 
> is
>  >> a
>  >> network issue but I purchased a new SIM card and that did not fix any 
> of
>  >> the
>  >> problems.  I also put in my wife's SIM card and still had the same 
> issue.
>  >>
>  >> Nokia claims it is a network issue and told me that I had to have 
> dropped
>  >> my
>  >> phone for anything to be wrong with it.  I did not drop my phone and 
> they
>  >> claim nothing goes wrong with their phones unless you drop it.  they 
> said
>  >> I
>  >> could send it in and if a technician deems there is physical damage to
>  >> the
>  >> phone my warranty will not cover any of the repairs.
>  >>
>  >> Just looking for some tips and tricks to get Nokia to repair my phone
>  >> with
>  >> out charging me.
>  >>
>  >> Thanks,
>  >>
>  >> Cory
>  >>
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