Verizon Customer Service Competence

[Kane Brolin]

Hi, guys.  I've changed the thread of this message so it's more
relevant to the topic at hand, since this has been a deep interest of
mine as well.

I too am a Verizon customer, and I am finding that Verizon under the
right circumstances (especially through the use of a PDA) is
accessible.  But I did not realize this for years, until discovering
MobileSpeak and this list.  I too find that Verizon customer service
reps could use a lot more knowledge when it comes to options for blind
users; but they are better by far than some other companies,
especially T-mobile, in terms of practicing goodwill and trying to
solve a problem.
I found T-mobile representatives to be unmotivated and essentially
powerless to do anything to redress the customer.  At least Verizon
reps try to act sensitive to different circumstances.  But they need
to be taught a lot more about what accessible devices are, what they
can do, and what we as blind phone users would want.  The only things
they seem to know about are those few LG models that have limited
speech output accessibility.  To my knowledge, never has a Verizon rep
or Verizon Web site ever mentioned that a Treo, Motorola Q, or other
PDA running Windows Mobile can also be made fully accessible.

I have to say that AT&T (formerly Cingular) seems to have by far the
most knowledge of accessibility insofar as standard phones are
concerned.  But their fundamental phone coverage is so poor in my area
that I never seriously considered going with AT&T.

As for Braille hardware manuals, Noe, I don't know about those either.
 But Verizon will send Braille bills, and customer service reps have
told me about those.

-Kane

On 12/22/07, Noe Villeda <nvilled1 at tampabay.rr.com> wrote:
> Hi Kelly,
>
> I've found my service with Verizon Wireless to be less than satisfactory.
> Their customer service representatives are barely trained, let alone when it
> comes to anything dealing with accessibility.
> When I mentioned needing a Braille manual, the person had no idea where to
> even begin to find the answer, the number that's listed for LG on their
> website is no longer a working number.
>
> Noe
>
>
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